Cookies Policy
Privacy Policy & Terms and Conditions
Last Updated: 06 February 2025
Compliance: : UK GDPR, Data Protection Act 2018 (as amended by the Data (Use and Access) Bill 2025), and ICO’s 2025 online tracking guidance.
1. Introduction
At Belfast Physio & Massage, we are committed to protecting your privacy and ensuring transparency in how we collect and use data. This Cookies Policy explains:
- What cookies are.
- How we use them on our website.
- Your choices regarding their use.
By using our website, you agree to the use of cookies as described in this policy.
2. What Are Cookies?
3. Data Collected Through Cookies
Data Provided by You
We may collect the following data when you interact with our website:
- Personal Information: Name, email address, phone number, and any details provided during a transaction, booking, or newsletter registration.
- User Preferences: Age, gender, interests, and favorites (if voluntarily shared).
- Website Interactions: Actions such as booking an appointment, submitting a contact form, or signing up for services.
Financial Data
We do not store or process your financial data (such as credit/debit card numbers, bank details, or PayPal information) directly. All payments, including those for services and gift vouchers, are securely processed through Jane App, Ovatu, and Takepayments, all of which are PCI DSS (Payment Card Industry Data Security Standard) compliant third-party payment providers.
- Jane App Payments: When a payment is made through Jane App, your credit card information is encrypted and securely transmitted to their PCI-compliant payment processing partners. Jane App does not store full credit card details—only the last four digits and expiration date are retained for
reference. Instead, an encrypted token is used to facilitate future transactions, ensuring maximum security and compliance with bank-level encryption standards. - Ovatu Gift Voucher Payments: For gift voucher purchases, Ovatu collects the necessary personal details from the purchaser and recipient to process and deliver the voucher. Payments are securely handled through thirdparty providers such as Stripe and PayPal. Ovatu does not store full credit card details, ensuring compliance with industry security standards.
- Takepayments (for in-store card payments) Takepayments handles in-store card transactions securely, adhering to PCI DSS. Payments are processed using encrypted methods, ensuring compliance with UK financial regulations.
For more details on how these providers handle financial transactions, please refer to their privacy policies:
• Jane App Privacy Policy • Takepayments Privacy Policy
• Elavon Privacy Policy
4. Types of Cookies We Use
Cookie Type | Purpose | Examples |
|---|---|---|
Essential Cookies | Necessary for website functionality, security, and accessibility.
| Session cookies, login authentication. |
Analytical Cookies | Help us understand website usage and improve performance. | Google Analytics. |
Marketing Cookies | Used for advertising and targeted marketing. | Facebook Pixel, Google Ads. |
Functional Cookies | Enhance user experience by remembering preferences. | Language settings, chat support. |
Third-Party Cookies | Set by external services embedded in our site. | YouTube videos, social media widgets. |
5. How We Use Cookies
We use cookies to:
✅Ensure our website functions properly.
✅Improve user experience by remembering preferences.
✅Analyze visitor behavior to enhance services.
✅Provide relevant advertisements based on user interests.
✅Integrate third-party features (e.g., embedded videos, social media).
6. Third-Party Cookies & Data Sharing
Some pages may contain content from third-party providers (e.g., embedded videos, social media plugins). These services may set their own cookies, governed by their respective privacy policies.
Third-Party Services Used on Our Website:
- Google Analytics (Website performance tracking)
- Facebook Pixel (Marketing & Retargeting)
- YouTube/Vimeo (Embedded video content)
- Live Chat Services (Customer support integration)
We ensure that third-party partners comply with UK GDPR and do not process your data without your explicit consent.
7. Managing Your Cookie Preferences
Under UK GDPR, we require explicit consent before placing non-essential cookies on your device.
How to Accept or Reject Cookies:
- When you first visit our website, you will see a cookie banner requesting your preferences.
- You can accept all, reject all, or customize settings via the cookie consent manager.
- You can withdraw or update your consent at any time through our Cookie Settings page.
Disabling Cookies via Browser Settings:
You can also manage cookies through your browser settings:
- Google Chrome: Settings → Privacy and Security → Cookies
- Mozilla Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and Site Permissions
8. Data Retention for Cookies
Cookie Type | Retention Period |
|---|---|
Essential Cookies | Session-based (deleted when you leave the site)
|
Analytical Cookies | 6 months |
Marketing Cookies | 12 months (or per user consent settings)
|
Functional Cookies | 12 months |
9. Your Rights Under UK GDPR
You have the right to:
Withdraw consent for cookies at any time. Request access to data collected via cookies. Request deletion of cookie-related data. File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
Contact ICO:
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
10. Contact Us
If you have any questions about this Cookies Policy or wish to exercise your rights, contact us at:
Email: hello@belfastphysioandmassage.co.uk
Phone: 028 9066 3294
Address: 427A Lisburn Road, Belfast BT9 7EY
